"Yes, we blindly rely on Plan-IT Workshop: full is full and not full is therefore space, partly because of this, our productivity is always well above 95%". These are the words of Ruud Langeloo, Service Manager at Century Autogroep.
Leon Wonnink, Sales Manager at Plan-IT, recently spoke with an intensive user of Plan-IT Workshop.
Century Autogroep serves the industry in a large part of Groningen and Drenthe with its dealerships for Audi, Volkswagen, Volkswagen Company Cars and SEAT.
For more than 80 years it has been the mobility partner with almost 350 employees spread over 10 locations.
In addition to sales and after sales of the above-mentioned brands, she also has a body shop, as well as her own commercial vehicle conversion, motor home, rental and lease branch.
In his position of Service Manager, Ruud manages, among other things, the workshop process at Century Autogroep.
"Before we worked with Plan-IT Workshop, we had a central planning board on the wall. That did not work optimally, as it had a central location in our large workshop. Everyone who had anything to do with the planning therefore always had to go to the planning board to see if there was room for an appointment. Now everyone, from the workshop supervisor, the service manager, the receptionists to the foreman, can look directly in Plan-IT from their own workplace on his or her computer to assess whether there is room in the workshop or to see what the schedule looks like".
Plan-IT Workshop helps to schedule the agreements in the workshop more tightly and more effectively so that more return is achieved from the workshop turnover. You don't have to worry about the costs at all, since Plan-IT pays for itself within a year.
Plan-IT Workshop distinguishes itself by its user-friendliness. Everyone, even if they have little experience with computers, can quickly get started with Plan-IT Workshop.
Ruud continues: "Even our warehouse people use Plan-IT, by using the Plan-IT daily list to prepare parts. And of course our ladies at the central desk, who immediately answer incoming calls from customers, being able to put through to the right workplace. That is also necessary because this workshop receptionist knows exactly what is going on with the car of the customer in question. That is also our strength: the customer feels connected to our company because we actually know her".
In principle, Plan-IT Workshop is the digital version of the planning board on the wall, but with all its digital advantages. Linking replacement transport to the appointments, sending appointment confirmations to the customer, and planning work orders in the future are just a few examples of this.
The digital planning board is easy to use for everyone due to its logical structure and graphic representation.
"Basically, the system is nice and simple to work with and all the necessary "plan actions" can be applied. After more experience, you can also fine-tune extensively and really dot the 'i'.
Partly because of the possibility to "read" the statistics, you as a manager can also better manage your reception by means of Plan-IT," says Ruud.
"This simplicity makes it unique and also the possibility to adjust in detail. It sets in motion a creative process that motivates you to get even more return from your workplace together with Plan-IT".
"Plan-IT makes it possible for the KCC to schedule appointments from one central point for all brands and branches of Century. Plan-IT facilitates Century in good cooperation between service advisors, workshop supervisors and the KCC. Besides that we are very happy with the functionalities that Plan-IT offers, the support of Plan-IT is also highly regarded by us. There is no question of a ticket system, the FAQ is clearly described, and an enthusiastic employee is always available by phone. Cooperation!"Back to Plan-IT Stories